The State of Georgia is responsible for all aspects of implementation. The State Orders also supersede and suspend all previous county or city Orders. As such, the City of Duluth is not authorized to enforce neither our previous Orders nor provide you with interpretation or guidance on the Governor’s Orders.
During this time of unease as the COVID-19 virus (coronavirus) continues to develop, we are faced with unprecedented challenges. City of Duluth staff is in daily contact with local and state agencies, as well as community partners, hospitals, schools and neighboring public safety agencies to ensure we have the most updated information pertaining to coronavirus (COVID-19). In light of recent developments and on the advice of multiple public agencies, the City of Duluth has decided to take the below measures. We remain committed to providing as much customer service as possible during this time of uncertainty. To ensure business continuity, the following information may be helpful:
City Offices, Facilities and Events
City offices are now open to the public. New procedures are in place to do business with the City in person. Online options are still available and are encouraged when possible.
The following are the new procedures for conducting business in person:
- Masks are required
- 6ft social distancing will be enforced and our facilities will be marked accordingly to help with spacing
- Hand sanitizing stations will be set up and we ask you to sanitize your hands upon entering the buildings and before leaving
Additional procedures for Municipal Court
- Only defendant and counsel will be allowed in the courtroom, unless the defendant needs an interpreter, or if the defendant is under 21, in which case, one parent can accompany the defendant
City Hall Business Office services may be handled online or in person. In some cases, appointments are now required.
For “no contact service,” all paperwork and any corresponding payments (check, money order) may be:
- Mailed to 3167 Main Street, Duluth, GA 30096
- Placed in the yellow City Hall Payment Drop Box, located on the Main Street side of City Hall, adjacent to the parking lot (checked by staff daily)
- Paperwork will also be accepted by fax or electronically via scan/email (direct contacts below) and any corresponding payments made at www.duluthpayments.com
- Licenses/Permits will be mailed or hand-delivered to business locations
ALCOHOL: Email Alcohol@duluthga.net; phone 770.497.5286, or fax 770.623.2780.
Licenses: NEW and RENEWAL applicants for business alcohol beverage licenses will be accepted per above guidelines. (New businesses should type the word “NEW” in the license number field for online payment.) If new applicants require assistance that cannot be handled over the phone, please call for an appointment.
Handling Permits: NEW applicants for Alcohol Handling Permits are asked to email email@example.com to schedule an in-person appointment. Applications to RENEW Alcohol Handling Permits may be handled online through the payment link listed above.
Alcohol Training classes: for NEW handling permit applicants only, will be held virtually for the forseeable future. Visit our website for more information.
Excise tax: Due the 10th of each month, reports and payments may be submitted online through www.duluthpayments.com or via hard copy with check (mail, Drop Box).
BUSINESS LICENSE/OCCUPATIONAL TAX: Email OccTax@duluthga.net; phone 770.497.5289, or fax 770.623.2780.
NEW business applications and renewals may be submitted as per above. RENEWAL applications for 2020 and payments were due January 30 with a grace period of 90 days. If your 2020 renewal was not paid by June 30 a late fee has been assessed.
PROPERTY TAX: Email Taxes@duluthga.net; phone 770.497.5288, or fax 770.623.2780.
Property taxes for 2019 were due December 15, 2019. Interest and penalty have accrued on any past due balances. Tax bills for 2020 were mailed in September, and will be due December 15, 2020.
Police & Municipal Court
- Duluth Police will maintain continuity of response and emergency operations throughout the city. If you have an emergency, please call 770.476.4151 or 911
- Fingerprinting services are provided Monday-Friday 10:00am-3:00pm (No appointments are being accepted and face masks are required)
- LiveScan fingerprints will only be completed on our FD-258 fingerprint cards which are standard FBI fingerprint cards
- The cost is $10.00 per card for the first two cards, $2.00 for every card after
- Municipal Court is now open
- If you would like to pay for your citation online you may do so here
Planning & Development
The Department of Planning and Development has recently partnered with iWorQ System to improve the permitting and inspection process. Now, residents and contractors can apply for all types of permits and request inspections completely online. Using the online permitting portal allows for quicker turnaround time for issuing permits and helps everyone socially distance themselves. To apply for a permit please use the permit portal at www.duluthga.net/permits.
- Requesting an Inspection - The City will continue to perform inspections in a variety of ways. When feasible, inspections will be conducted through photo, video or livestream (FaceTime, Skype, etc.) to limit exposure to potentially unsafe situations. While interacting with the public, inspectors are being asked to maintain the Centers for Disease Control recommended distance of six feet from people as much as is practical and when needed will be using face and eye protection.
Inspection requests are still to be made using the Inspection Request Line at 770.497.5333. The Building Official will contact you to schedule and a determination on whether the inspection will be done through digital means or in person and instructions on how to conduct the digital inspection or prepare for an on-site inspection.
Rules & Regulations
- You may recycle glass and cardboard without a dumpster card, but you must have a utility bill to prove residency. If you have any items other than glass or cardboard, a dumpster card will be required.
- Have your 2020 Dumpster Card ready – please do not get out of your vehicle.
- Hold your card out the window for the attendant to punch your card and direct you through.
- Only 4-5 vehicles will be allowed into the dumpster area at one time. This number is up to the discretion of the dumpsters attendants.
- Continue to practice social distancing while using the dumpsters and remain at least 6 feet away from all other visitors and staff when possible.
Dumpster Cards are still available for processing. If you have not received your 2020 Dumpster Card yet you can do so completing the form below.
Republic Services - Garbage Pick Up
- Garbage pick up is currently running as scheduled. You can check back here for any updates or call Republic Services directly at 678.963.2873 . If you pay for yard waste pickup at curbside, you’ll need to call Republic at 678-963-2800 for information on those pickups.
Georgia State of Emergency
- On March 14, 2020, Governor Kemp signed a Public Health State of Emergency to address COVID-19. For specific questions related to the State of Emergency contact Constituent Services at 404-656-1776.
Contact COVID-19 Hotline: 844.442.2681
The State of Georgia has a new COVID-19 hotline. If you believe that you are experiencing symptoms of COVID-19 or have been exposed to the novel coronavirus, please contact your primary care doctor, an urgent care clinic or your local federally qualified healthcare center. Please do not show up unannounced at an emergency room or health care facility.
Small Business Administration Disaster Loans
The U.S. Small Business Administration (SBA) has designated all counties in Georgia eligible for low-interest federal disaster loans for working capital to small businesses suffering substantial economic injury as a result of the Coronavirus (COVID-19). Georgia small businesses impacted by COVID-19 are now eligible to apply for Economic Injury Disaster Loans (EIDL). Please note the deadline is December 18, 2020.
SBA COVID-19 Relief Programs Overview
How to apply:
- Applicants may apply online, receive additional disaster assistance information and download applications at https://disasterloan.sba.gov/ela.
- Applicants may also call SBA’s Customer Service Center at (800) 659-2955 or email firstname.lastname@example.org for more information on SBA disaster assistance.
- Individuals who are deaf or hard of hearing may call (800) 877-8339. Completed applications should be mailed to U.S. Small Business Administration, Processing and Disbursement Center, 14925 Kingsport Road, Fort Worth, TX 76155.
The official press release with instructions from the SBA Office of Disaster Assistance is attached and you can visit https://www.sba.gov/funding-programs/disaster-assistance for more information.
- The University of Georgia Small Business Development Center has 17 offices across the state, covering every county, with consultants available to assist small business owners through the SBA Economic Injury Disaster Loan application process. You can find and connect with your local UGA SBDC office at this Link: UGA SBDC Locations or send a message to our State Office in Athens here: Contact Us. Many of our offices are working remotely, so if you do call and get a voicemail, we will work to return your call as soon as possible.
- COVID-19 Community Resources: GA VOAD and GEMA/HS Community Recovery are working together to provide updated resources for nonprofit and faith-based organizations and the communities they serve. This is an evolving document that will continue to be updated. If you have additional resources to be added please reach out to email@example.com and firstname.lastname@example.org.
The CDC reminds the public to practice proper hygiene:
- Wash your hands with soap and water for 20 seconds, especially after you cough or sneeze
- Avoid touching your eyes, nose and mouth
- Cover your nose and mouth when you cough or sneeze and remember to throw the tissue into the trash
- Avoid contact with any individual exhibiting signs of illness
- Stay home if you are sick
In addition, take everyday precautions to keep space between yourself and others:
- When you go out in public, limit close contact with others and wash hands often
- Avoid crowds as much as possible
- Avoid any non-essential travel
We will keep you updated as circumstances change and new information becomes available.