Services

The City of Duluth’s employees are totally dedicated to providing quality customer service to all members of our community. We have published standards displayed at the entrances of each department. Our Vision is that of a vibrant City, where people are excited about living.

A City dedicated to its citizens to ensure:

A safe and secure community
A dynamic and efficient organization
A clean environment
Innovative regional leadership
A proactive approach to all issues

We intend to provide the highest quality service to all City residents and to all who interact with municipal government. In all activities, especially the budget, City employees strive to achieve total customer understanding and satisfaction.
We maintain the highest standards of honesty, integrity and trust; and thereby earn the confidence and respect of the community. We follow the basic tenants of the International City-County Management Association’s (ICMA) Code of Ethics
in all we do.

We share the fundamental belief that the quality of our performance as an organization is directly related to how well we inspire and support each other as colleagues and team members. We are consequently committed to being role models to create a quality work environment which:

Values accountability
Rewards individual performance and organizational productivity
Fosters teamwork
Maximizes the development of personal performance
Stimulates empowerment and openness
Encourages quality and excellence

Statement of our Philosophy

The City of Duluth serves the needs of the community in the following areas:

Efficient Refuse Collection
Zoning Code Enforcement
Recycling
Comprehensive Planning
Park/Recreation Services
Building Inspection
City Newsletter
Street Lights
Full Service Police Protection
Highway Beautification
Duluth Against Drugs
Drainage/Catch Basin Maintenance
Vacation House Checks
Franchise Management
Traffic Study Analysis
Street Maintenance/Resurfacing
Downtown Programs: including concerts, movies, festivals, etc.

Code Of Ethics